FAQ
How do I place an order?
We make each piece of furniture custom to order in our studio. The production of an order will take between 10 and 16 weeks. Once you checkout through our secure shopping cart you will receive confirmation of payment via email. If you would like to ask questions about customization, shipping, or anything else, please get in touch before you place your order. Occasionally we have pieces in stock ready for quick shipping, just drop us a line and ask. You can contact us directly by emailing us at kyle@huntandnoyer.com or call us, M-F, 9a-5p (EST) at 313.731.2485
What are your lead times?
Our lead times vary slightly throughout our collection and range from 10 to 16 weeks. Lead times are subject to change. Lead time is defined as starting when the deposit payment is received, ending when the completed furniture is ready to ship. If you have any concerns regarding your timeline, it's best to get in touch with us.
Do you require a deposit?
We require payment in full at the time the order is placed. For custom orders only, we ask for 50% down, 50% balance due before shipping payment arrangement. Please get in touch with us to chat more about custom orders.
What forms of payment do you accept?
You can pay by credit card using our secure shopping cart. If you prefer to pay by check please get in touch.
What shipping method do you use?
We only ship through reliable insured shipping companies. Your shipping cost will be calculated at the time of your order. We will notify you by email about a week before your order ships out. Depending on your location, additional shipping charges may need to be paid before your order ships out. If you would like to ship your furniture internationally or have specific shipping requests, please contact us.
How much does shipping cost?
Shipping rates vary. If your furniture is shipping in the continental United States, it is safe to assume it will add 10% to 20% to the cost of the order. For all shipping quotes, we will need your full name, address, and phone number.
Do you accept returns?
Due to the custom, handcrafted nature of all of our furniture, we are not able to accept returns or offer exchanges. Once an order has been placed, you have 48hrs to cancel by email to kyle@huntandnoyer.com. If your furniture was damaged in shipping transit, you must contact us immediately to file a claim at 313.731.2485. No claims can be made after 24 hours.
Do you offer a discount to the trade?
We extend a 15% discount to verified members of the design trade: interior designers, architects, developers, and the furniture procurement industry. To apply for membership please download and complete our Trade Application Form and return to kyle@huntandnoyer.com. If you intend to purchase our furniture for resale, you will be required to provide your Resale or Sales Tax Certificate.
Is your furniture contract grade?
While all of our pieces are designed and built to last a lifetime, there are pieces in our collection that are well suited for a commercial environment and can handle increased traffic. Our furniture has been specified for many different workplace and hospitality settings. We have also worked directly with interior designers and architects to design and build pieces specifically for their commercial project environments. Please get in touch and we can talk through your project's needs and answer any specific questions you may have.
Do you make custom furniture?
Most pieces in our collection can be customized by selecting different wood species and/or requesting specific dimensions. We often work with private clients and designers to create one of a kind heirloom pieces. Please contact us for more information and to obtain a quote.
Do you offer wood and fabric samples?
If you are interested in purchasing our furniture and would like to physically touch and see some material samples to help with your decision, please get in touch with us and we can send you material samples for a nominal cost.
Can you upholster benches and chairs with fabric I provide?
Yes, we can use your fabric or leather to upholster your future Hunt & Noyer furniture. This is commonly called COM (Client's Own Material). Please get in touch and we can discuss the next steps.
Where can I see Hunt & Noyer furniture?
If you are local to the Detroit area, we show a small selection of our Solomon Series pieces at West Elm, 215 W. Maple Rd., Birmingham Michigan.
Does your furniture come with a warranty?
We stand behind the quality of our design and the skill of our craft. Should your Hunt & Noyer furniture fail because of workmanship or the failure of wood materials, we will repair or replace it within ten (5) years in a residential setting and five (2) years time in a commercial setting. All upholstery materials are warranted for five (5) years against material failure. This warranty does not cover abuse, use other than intended, alterations, environmental damages or improper storage. With proper care, Hunt & Noyer furniture will last beyond your lifetime.
How do I take care of my furniture?
Wood is a natural product, and the grain and color will vary from piece to piece and throughout a single piece of furniture. Our finishes are very durable, though proper care is required to maintain them – use coasters on flat surfaces, clean with a cotton rag or soft paper towel. A quality furniture polish or oil can be used occasionally. Solid wood furniture will naturally “move” slightly throughout the seasons like all quality hardwood furniture. Movement means that as the seasons pass, and heat and moisture levels change, the wood will naturally expand and contract. Housing casegoods near direct heat such as radiators or directly over floor vents is not recommended. The sun will naturally patina your furniture wood over time. All fabrics supplied by Hunt & Noyer Studio are commercially sourced and high quality. That being said, any spills should be treated immediately. All brass hardware is finished with wax – it will patina naturally over time. Please get in touch if you would like more specific maintenance and care information.